They quite literally just charged us $99.99, but their support cannot tell us what the charge was for. They can only tell us it is a legitimate charge. We are cancelling with them and disputing the charge since they have breached their own contract with us.
Do not deal with company.
Won't stop charging your credit card even after you email them to stop your subscription.
They'll reply an email to you to tell you to call a number which is always on hold.
With good subscription companies, you can simply cancel it usaually through an online dashboard with one click
The bad ones make it very difficult, this company is the worst one.
Read other review online who got on the phone with their support,
"When you go to cancel, the customer support also play a ton of word games. In my case,
it got so ridiculous that they claimed they didn't understand such basic statements as "cancel my account immediately!" and "Cancel my account today!".
Like others, I eventually had to get my bank to block E-Fax from making any charges against my card."
I had this experience too but what i did was simply I just called the bank to block the company that charges my credit card. There are really e-fax that just take out your money but there are also helpful, just have to find the right one.