Elgato HD 60 no siganl with a xbox 360

[FluffyGuy]

I am having a problem with my Elgato HD60, with trying to get it work on my laptop while hooked up to a Xbox 360.

After I start up the Game Capture HD program, I plug in the Elgato with the TV and 360 already hooked up, the program will sit for a couple of secs saying “initializing” then it will flash a black screen in the capture window and show my record settings (720p 30) in the device box for about a sec then it will go back to “initializing” and after about 10 – 15 secs the capture window will turn black and the device settings will show and stay for about 30 secs and then it will say no signal. The pass through does work I do have a picture on my TV.

Things I've tried:

Plugging the USB cord in both the 3.0 USB slot and the 2.0 USB

uninstalling the program and driver and reinstalling them

having the provided HDMI cable going into the “in” slot from the console and my HDMI going to my TV in the “out” slot

having the the provided HDMI cable going from the “out” slot to the TV and my HDMI going from the console to the “in” slot

Disabling the driver restart my laptop and then enabling after restart


Here are the specs for my Asus rog laptop:

Windows 10

Processor- 4 core Intel i7-6700 2.60ghz

Ram- 16 GB

Hard drive – 1TB

Graphics card – nvidia geforce gtx 960m


Any help I can get would be much appreciated.

I'm at my wits end.

 

[Herc08]

I haven't tried it on a Xbox 360, but is there a HDCP option in the settings? I know for my PS4 I have to turn that off before I can use it.

More info can be found here: https/help.elgato.com/customer/en/portal/articles/1020265-troubleshooting-xbox-360-can-t-connect-to-elgato-game-capture-hd

Looks like there is no HDCP settings to turn off. You may want to submit a ticket with them.