I upgraded to Windows 10 but once I did, I couldn't open file explorer. It crashed whenever I clicked on the icon. So I went back to 8.1 - decision was also based on the fact that I didn't realise you had to pay for Windows 10 after a year of having it.
When I went back to Windows 8.1, the problem persisted. I have tried windows updates and scans and still no luck. I can access files through making an email attachment, microsoft word and my music on itunes still plays - but I cannot access through file explorer. Every time I try it crashes.
I tried to do the scan via command prompt (as an administrator) as suggested but the problem still persists. I want to remain with Windows 8.1 so I need a fix on this software, not a fix for Windows 10.
Another issue I had was when trying to create a shortcut to desktop of a file, the screen kept crashing, so I cannot have desktop shortcuts at the moment either.
When I went back to Windows 8.1, the problem persisted. I have tried windows updates and scans and still no luck. I can access files through making an email attachment, microsoft word and my music on itunes still plays - but I cannot access through file explorer. Every time I try it crashes.
I tried to do the scan via command prompt (as an administrator) as suggested but the problem still persists. I want to remain with Windows 8.1 so I need a fix on this software, not a fix for Windows 10.
Another issue I had was when trying to create a shortcut to desktop of a file, the screen kept crashing, so I cannot have desktop shortcuts at the moment either.