Danielle_1

Estimable
Aug 26, 2015
4
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4,510
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I upgraded to Windows 10 but once I did, I couldn't open file explorer. It crashed whenever I clicked on the icon. So I went back to 8.1 - decision was also based on the fact that I didn't realise you had to pay for Windows 10 after a year of having it.

When I went back to Windows 8.1, the problem persisted. I have tried windows updates and scans and still no luck. I can access files through making an email attachment, microsoft word and my music on itunes still plays - but I cannot access through file explorer. Every time I try it crashes.

I tried to do the scan via command prompt (as an administrator) as suggested but the problem still persists. I want to remain with Windows 8.1 so I need a fix on this software, not a fix for Windows 10.

Another issue I had was when trying to create a shortcut to desktop of a file, the screen kept crashing, so I cannot have desktop shortcuts at the moment either.
 

Ubrales

Distinguished
"Clean Install" is another word for complete re-installation without retaining any of your data (personal) files. This is not an "Upgrade" or a "Repair"install.

Before any type of install, a complete backup to an external disk is highly recommended! Frequent and regular backups to an external disk are very important!
 

danny2000

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Sep 14, 2010
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I'm guessing that some files got corrupted during the upgrade process.
I would suggest doing a clean installation of Windows 8.1 and make sure that it is activated.
Then do the Windows 10 upgrade.
 

sixbone

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Feb 14, 2006
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18,580
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I partially agree with Danny.

Clean install is your best option. I believe you can go straight to Windows 10 once you've upgraded from 8.x-10. Your installation key should now only work in W10.

OS upgrades are pure garbage and should be avoided at all costs. Clean installs are the best option.

Good Luck
 

danny2000

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Sep 14, 2010
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Yes, you can do a clean installation of Windows 10 once you've verified that your Windows 10 is activated. So, if the user's Windows 10 was activated, then he could just create a USB install via the Media Creation Tool from Microsoft.
 

MathewThomas420

Estimable
Sep 3, 2015
1
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4,510
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Hello Mr. Danielle,

Thank you for using Toms Guide. We're glad to help you with your computer issue. I understand that the File Explorer crashes occasionally in your newly upgraded Windows 10 PC.

Let me tell you the File Explorer contains several shell-extensions, also called as, right-click options, that are displayed when you right click a file/ drive in File Explorer. There are two types of shell-extensions: 1) System registered 2) App-specific. The former are registered by Microsoft Windows Operating System during its installation; and the latter are registered by Microsoft and Non-Microsoft software programs. The File Explorer crashes due to one or more problematic shell-extensions. It is hard for me to figure out exact shell-extensions without having list of all them here in forum, so I would like to request you to follow instructions in this article to learn deleting problematic shell-extensions. Remember, a system reboot might be required so as to save up the changes and reflect them after next log-on.

Thank you. I hope this helps.
 

Danielle_1

Estimable
Aug 26, 2015
4
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4,510
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Thanks for all the responses - just to confirm though that I do not have Windows 10 - I upgraded to it, but then downgraded back to Windows 8,1. So I am seeking a fix for Windows 8,1.

This may seem like a silly question, but what do you mean by a 'Clean Installation'? Do you mean that I have to wipe my computer to factory settings?
 

Danielle_1

Estimable
Aug 26, 2015
4
0
4,510
0
Thanks for all the responses - just to confirm though that I do not have Windows 10 - I upgraded to it, but then downgraded back to Windows 8,1. So I am seeking a fix for Windows 8,1.

This may seem like a silly question, but what do you mean by a 'Clean Installation'? Do you mean that I have to wipe my computer to factory settings?
 

Ubrales

Distinguished
"Clean Install" is another word for complete re-installation without retaining any of your data (personal) files. This is not an "Upgrade" or a "Repair"install.

Before any type of install, a complete backup to an external disk is highly recommended! Frequent and regular backups to an external disk are very important!
 
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