Fix update issue with Dell inspiron 15 5000 series

[kwonethan2]

My Dell computer will not restart after I reset it as it says that an update is needed. I plugged it in and connected to WiFi however it still would not reset, instead going back to the start page asking for region and language.

 

[rgd1101]

are you saying once you put the region and language, it go back to the same page asking for region and language again?

 

[kwonethan2]

Yes

 

[kwonethan2]

It says just a moment, then loads the dell screen, then it resets to the region and language screen.

 

[rgd1101]

sound like the reset failed. redo it again or use the recovery disk.

 

[kwonethan2]

Recovery disk? (Sorry, I’m no tech guru)