Frequent Laptop Freezes

[JakeDeller]

I purchased my Acer Aspire V3-771G-9875 (http/us.acer.com/ac/en/US/content/model/NX.M0SAA.001) in the end of September in preparation for my first year of University.

The freezing first occurred a couple weeks after purchase, I was worried at the time, but simply hard reset the computer and continued using it without problem. More recently the freezing has become somewhat worse, almost every other time I use my computer it freezes, whether I'm gaming or running a performance test on my Computer. I have searched for a solution just about everywhere. I have checked that my RAM is not causing the problem and have downloaded a software to monitor my Computer's temperature. I notice that particularly when there is a drop in temperature maybe after I close a game, or after it's done loading, my Computer freezes. I find this very strange and I haven't been able to find out another person with the same problem.

I do download a lot, so I run security scans and disk cleanups/defragments frequently, but the problem has still not been solved. Yesterday, after the computer froze, a few seconds later it shut off, which seems to be overheating. I wonder whether purchasing a cooling pad would help? If you have anything at all to contribute or suggest I would appreciate it.

My Computer Base Temperatures of the GPU, HD and cores range between 40-50 degrees when browsing or idle. In game these temperatures increase to 50-70. When I ran a windows performance test, while testing the CPU temperatures went incredibly high to around 90 degrees for maybe 20 seconds. Hope this helps.

Cheers,

Jake

 

[ihog]

The high CPU temps are a very viable cause for the freezes.

 

[JakeDeller]

The high CPU temps are a very viable cause for the freezes.

Thanks for the reply. Do you think there are any measures I can take to prevent these high temperatures? I've just tried clearing out the dust from my computer fan and the idle temperature has dropped. Do you think I should invest in a Laptop cooler pad? Or are there any advanced settings I could change to limit my computer to a certain temperature range?

 

[Prostar Computer]

Is it safe to assume all those temps were Celsius readings? 90 C is high; usually the system will throttle though and then shut off around 100 C to prevent physical damage. The temps MIGHT be causing the freeze, but to better assess, check your Event Viewer in Control Panel -> Administrative Tools -> Event Viewer. It may give you some indication of the causality; you can even post a screenshot of the log for us to see if you like.