Archived from groups: alt.cellular.cingular (
More info?)
On 18 Jun 2004 23:08:09 -0700, elecconnec@aol.com (Todd Allcock)
wrote:
>> Never believe anything a CSR tells you.
>
>Umm, why in God's Green Earth would anybody let a particular company's
>cellular reception dictate what house to buy?
She didn't let a company's reception dictate what house she bought.
She purchased cellular service, then when she found a home she liked
and discovered the service problem, she was given assurance that two
sites were temporarily down and service would soon be restored in that
area. And it is important to her because where she is moving to is a
long distance call to many of the people she talks with, and she will
be relying on Cingular service for those calls.
>Compared to the hundreds of thousands of dollars a house costs, why
>let a $150 ETF even be a factor? Cancel the Cingular service, pay the
>$150, and buy a phone from a service that works in her house (if
>that's important to her- it is, after all, a MOBILE phone- reception
>in the house might not be the ultimate factor in considering what
>service to use anyway!)
See above. And multiple it by two. She has two lines. And her house
didn't cost in the hundreds of thousands. This is a recently widowed
mother, financially drained (but not completely exhausted) by the
burden of her late husband's final 2 years of illness, trying to get
into her first home after 20+ years of renting. Throwing away $300
like that takes on a bit more significance to her right now.
>Obviously she liked this house better or she would've bought the "one
>on the other end of the street" with good reception. She should just
>consider the EFT a "moving expense" of buying the better house and get
>on with her life!
After having the problem blamed on her phones and waiting for their
replacements to arrive, she was told there was a temporary service
outage and the two towers that were alleged to be out of service would
be back in operation soon. Then she was told, after closing on the
house, that there were no towers out of service in that area, and that
she was basically SOL.
But today, we discovered it was a moot point. It was just a matter of
not knowing which CSR to believe. Her signal was at peak levels all
day today anywhere on the property she went with either phone. There
really must have been two cell sites out that came back on line in the
past 48 hours.
Cingular just needs to do a better job of getting outage reports back
down to their tier 1 techs so they can give their customers a straight
answer when they call.