hangs entering safe mode

[sberenato]

I have a problem similar to "Windows 10 Laptop Stuck at Loading Screen"
For several days I have tried to perform Windows 10 recovery.
During boot it says windows has not been shut down properly and it goes into check disk. Screen goes blank and nothing happens other than a few flashes before it goes blank. I have let that run overnight to no avail.

I followed another instruction pressing power during boot up a few times and it finally entered automatic repair. It finished but hung at HP logo screen. I have attempted windows 10 recovery and I either get prompted to enter password for account or an xadministrator DOS window pops up but keyboard doesn't work. I updated bios and can enter bios fine and keyboard works during bios operations.

I have a windows 10 recovery disk but can't type anything. The most hopeful response thus far was when it entered automatic repair but came out of that with no luck. I was able to try and enter Safe mode but it hangs at HP splash screen and hard drive seems to have activity.

This seemed to happen after the last big Win 10 update I did. Not sure which one it was but maybe creators update.
I am at wits end. I have tried using external USB keyboards. For black screen I have tried using external monitor over HDMI.
The laptop is an HP Pavilion 15T-AC100.

 

[zer0c007]

Sorry to hear about your issue, sadly what i have to say only use as last resort since i have no other solution.

If all else fails and you need to back up your data, then remove the HDD from the laptop and purchase a cheap usb 2.0 external 2.5 inch case and plug your laptop HDD in there and hook up to a desktop as normal storage drive and you use and free data recovery software like RECUVA to get your pics, docs etc.

If your laptop has recovery sector it may show up in the desktop pc as two partitions, one possibly 8-12 gigs and a second rather big partition, the big partition is usable partition which has windows and also your files etc. This is where you want the recovery data software to search, once you have recovered all your files then try running something like License Crawler to obtain any serial keys of any of legally bought software and games to make life easier.

Finally I would format this big partition, then reattach the HDD to the laptop and reinstall windows onto it.

 

[zer0c007]

Do not format the recovery sector of the HDD, its possible you can use this partition to reinstall windows as thats how laptops are designed these without needing to give you a physical disc although on first use of the laptop from the box it usually requires to make recovery dvds, if this was done then use those dvds to restore laptop to factory settings, next do not install anything but see what drivers, or any bios updates are needed the update those. I would avoid that particular windows update on this go.

 

[sberenato]

Thank you for your reply. I am hobbling along trying different keyborad combinations that allow me to try different things. I was able to get to command prompt where I could actually type things. I tried SFC but it ran and failed due to resource protection. Trusted installer service was running. I tried different DISM commands with no luck.
I was able to actually run a backup from the repair options and it burned about 1.5 GB of data although I haven't looked at that yet. Data isn't so critical as there wasn't a whole lot of stuff on there except for some school stuff that wasn't so important. I'm more concerned about Windows 10 product code and MS office but if I can run something like license crawler that would certainly help.
I am running trend micro rescue disk full scan right now. Quick scan found nothing. Hardware scans found nothing.
I also tried running some MBR commands but what I read leads me to believe it may not have or need one.
I'll keep your suggestions in my back pocket if I finally throw in the towel but I'm not ready to give up yet.
I do have an old PDwipe disk and was almost ready to just wipe everything clean but it sounds like that may not be a good approach either.
Again, thanks a lot for your suggestions, I may need them.