Hard drive problem

Nov 9, 2018
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I just bought a new laptop and after I got done with the setup and was sure nothing was running, I held the power button to turn it off like an idiot. Now it's giving me the windows blue screen of death and nothing, not even a factory reset works. The people at Acer say it's the hard drive and that I should ship it in for repairs. I want to know what exactly the problem is, like is it corrupted or fried, and if I could fix it myself via cmd or opening the computer up before I ship it.
 
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