Have an Acer E15 Lights seem to work fine but screen went out. Have info i need to recover . What is my best recourse and how

[mlc62256]

Have an Acer E15 Lights seem to work fine but screen went out. Have info i need to recover . What is my best recourse and how do I know if its the screen or if it just crashed
.?

 

[webworkings]

If the lighters are fine but the screen is the issue, then that is good news for your stuff...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.