I'm sorry. I should have mentioned I'm using Windows 7 Pro 64 and you're right what you suggested should work but I'm blocked from doing any and all the usual things like what you're suggesting. When I try anything that requires executive privileges, I always get the same result. For example, if I would try to install a new app or make a change like you suggested I get the same result. What happens is I get a dialogue box popping up asking me "Do you want to allow the following program to make changes to this computer?". Then further down it says : "To continue, type an administrator password, and then click Yes". The problem is there is no place in the box to do so and consequently the "Yes" radio button is grayed out. It does exactly the same thing no matter what I try to do that requires executive privileges. On the other hand, everything else on the system works as normal. I've even tried such extreme things as going into the registry and turning off the UAC which it allows me to do but then the system turns it right back on. Maybe I'm wrong but it seems there must be a solution other than a complete reinstall.