Question Help needed to recover my Facebook account

[rodion15]

I restored my Android phone and from there I couldn't use Facebook any more, as I used the phone to do the Two-Factor Authentication. I tried uploading my passport on the phone and on three computers (Android phone, Mac and Windows) by taking a picture with the device camera, but it won't work as the picture is never taken (I trying lighting the ID with a torch, etc, also displaying it on an screen, to no avail).

I've created another account with the same credentials (email address, phone etc) that I'm using now, but I would really like to recover my usual lifelong account.

I wonder if there's some way to recover my account.

Any help much appreciated

 

[Wolfshadw]

Only Facebook can help you recover your previous facebook account.
https://www.facebook.com/help

-Wolf sends

 

[rodion15]

Only Facebook can help you recover your previous facebook account.
https://www.facebook.com/help

-Wolf sends

Thanks, it seems I managed to upload my ID this time, not sure it took it, the website showed no feedback.

 

[hang-the-9]

Thanks, it seems I managed to upload my ID this time, not sure it took it, the website showed no feedback.

Facebook support for highjacked accounts is basically a black hole of ignoring you. I have personally had to deal with it when my son's account got broken into and all they kept doing is asking for his info, etc.. none of which ended up in a resolution. He just had to create a new account.

 

[rodion15]

Facebook support for highjacked accounts is basically a black hole of ignoring you. I have personally had to deal with it when my son's account got broken into and all they kept doing is asking for his info, etc.. none of which ended up in a resolution. He just had to create a new account.

That seems to be true, I received an email asking to send facebook a photo ID, but it doesn't say how to send it, the email is a no-reply address, and the link provided doesn't provide any upload link nor email address.

I wonder why Facebook does something so crazy?

 

[COLGeek]

See here:

https://www.facebook.com/help/582999911881572/?helpref=hc_fnav

Once again, only FB can fix FB account issues...no matter how painful the process.

 

[rodion15]

See here:

https://www.facebook.com/help/582999911881572/?helpref=hc_fnav

Once again, only FB can fix FB account issues...no matter how painful the process.

Please read what I said, the solutions provided by facebook don't really work.

 

[COLGeek]

Please read what I said, the solutions provided by facebook don't really work.

I read and understood. The response was not just for you, but others that come along with similar issues.

Sorry for your hassles, but you are at the mercy of FB to resolve. Good luck.