Help with phone setup

lashundashelton87

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Jan 17, 2018
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My cousin has an active straight talk phone with minutes on it that he cant use because his brother reset it and he cant remember the google account nor password that was used to first set the phone up. I even created a new google account and password but they still wouldn't link it to the phone. The message that keeps popping up on the screen states that you have to use the google account and password associated with the number to set the phone during activation but he cant remember either. What can we do to fix this problem and is it possible that maybe the Sim card that came with the phone was swapped with an old one from a previous phone the reason he cant get in it?
 
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