Hi Guys! Both touch pad and external mouse aren't working. I don't how to fix the problem because I can't move the pointer ar

First, have you tried restarting the laptop to see if the problem persists?

Also, if the external mouse isn't working, that may well be a separate issue. If you can, try a different mouse.

Once you can access the desktop, try the following...

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device".
7. Exit both that screen and "Control Panel".

It should work now.

Also, you might also want to check for updates to your drivers.
 
First, have you tried restarting the laptop to see if the problem persists?

Also, if the external mouse isn't working, that may well be a separate issue. If you can, try a different mouse.

Once you can access the desktop, try the following...

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device".
7. Exit both that screen and "Control Panel".

It should work now.

Also, you might also want to check for updates to your drivers.
 
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