Hi i need help with this issue video_tdr_failure (nvlddmkm.sys)

ace31220

Commendable
Jun 20, 2016
6
0
1,510
0
Hello ive been having this driver issue for awhile where i get bdos with windows 10 bluescreen saying video_tdr_failure (nvlddmkm.sys) or nvidia driver has stopped responding and has recovered and i have no idea how to go about it, ive tried everything the internet has to offer but i cannot seem to find a solid solution as to my driver problems

here are my specs:

Product Name: GE72 2QF
OS: Microsoft Windows 10 Home 64-bit
HDI Build: ZS7-16J1TM4-CS9 3.TC1.A1.1.0.1
BIOS Version: E1791IMS.111
BIOS Release Date: 2015/11/20
EC Version: 1791EMS1 Ver5.06, 07/03/2015
CPU: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
Memory: 16 GB @ 1600 MHz
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
- 8192 MB, DDR3-1600, Kingston MSI16D3LS1MNG/8G
Graphics: NVIDIA GeForce GTX 970M, 3072 MB
Graphics: Intel(R) HD Graphics 5600, 1024 MB
VBIOS Version: 84.04.26.00.29
Drive: HDD, HGST HTS721010A9E630, 931.51 GB
Drive: HDD, Generic- xD/SD/M.S. , 14.64 GB
Network: Intel(R) Dual Band Wireless-AC 3160
Network: Killer e2200 Gigabit Ethernet Controller
Network: Bluetooth Device (Personal Area Network)

Hope you can help id really appreciate it, thankyou
 
Hi,

Please do try doing a clean install of the graphics card driver that may solve the problem.
- Go to Device manager and uninstall the Nvidia graphics driver.
- Next is to open Programs and Features then uninstall anything that you see related to Nvidia.
- One completely uninstalled, download and install the latest driver from Nvidia.
- Here's the link: nvidia.com/Download/index.aspx?lang=en-us
- Reboot the laptop once the latest driver has been installed.
- After the reboot, do also set Nvidia as the default GPU.
- Here's how: http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
 

ace31220

Commendable
Jun 20, 2016
6
0
1,510
0


hey thanks for the help, but now when i go to the nvidia installer for version 368.39 (i went to the website and put in my exact graphics information) it says "Nvidia installer cannot continue - this graphics driver could not find compatible graphics hardware"
 

ace31220

Commendable
Jun 20, 2016
6
0
1,510
0




Hey sadly this did not work as a solution, it somewhat fixed my problem at first but now i still bdos, i went into my crash logs and the source for it is always either kernel-power or kernel-pnp. Any help you can offer would be hreat but if not reply back and say so, thanks have a nice day
 

ace31220

Commendable
Jun 20, 2016
6
0
1,510
0


alright, i updated the bios (thanks for the tip, fixed other issues) and went with the graphics driver that msi had on their website, but no luck at all still getting the same things sadly
 
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