how can I retrieve a puk an a blue phone

[Nicole_34]

I was trying to put in a puk but ever time I try it fail and I try everything and its not going through

 

[Nicole_34]

MERGED QUESTION
Question from Nicole_34 : "sim card is black"

How to retrieve a puk on a blue phone

 

[mobifree]

The PUK code is NOT for the phone, instead it's for the SIM card.

You will need to contact the SIM card provider to get the 8 digit PUK code.