how can I unlock a preowned phone

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Nov 30, 2018
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I purchased a used Galaxy 5 (with verizon network) online and gave to a friend as a gift; also, the phone did not come with a carrier SIM card. When my friend tried to activate the phone, she was told that the phone is locked and can only be unlocked by the previous owner. I have no idea who the previous owner is. How can we get this phone unlocked for activation? BTW, I am a Verizon service customer. Please advise.
 
Nov 30, 2018
2
0
10
I appreciate your quick response. This will be an issue to resolve since I purchased the phone on line through an auction website and do not know who the previous owner is. It looks like I am stuck with an unusable phone.
 


Even if you don't know who the owner was, I would think whatever site you got it from would have a money back protection for buyers. If the phone was not described correctly as being locked then you should be able to get your money back.
 
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