Hello,
My Acer laptop has a virus in the CSRSS & Winlogon Windows files and I have tried everything to rectify it; Spybot, Malwarebytes etc. They have found aand cleaned lots of stuff but the Windows files are still corrupted. I have restored factory settings a couple of times but rogue Windows files are still there. I have been told that I shoould reformat the C drive as the virus is probably stopping the corrupt Windows files being overwritten. I have recovery disks but cannot format the c drive, can anybody help please?
My Acer laptop has a virus in the CSRSS & Winlogon Windows files and I have tried everything to rectify it; Spybot, Malwarebytes etc. They have found aand cleaned lots of stuff but the Windows files are still corrupted. I have restored factory settings a couple of times but rogue Windows files are still there. I have been told that I shoould reformat the C drive as the virus is probably stopping the corrupt Windows files being overwritten. I have recovery disks but cannot format the c drive, can anybody help please?