how do i open the Software Offer on my Toshiba Ext?

[autuone]

I try to open the Software Offer that is on my Toshiba Ext but it won't open and I don't know why...

 

[Phillip Corcoran]

Do you mean the free backup software that's pre-copied to the drive? If yes, you may be able to download it from here:
http://support.toshiba.com/