How to Factory reset hp laptop stream

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Feb 2, 2019
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I recently bought a hp laptop stream 11.6" and im trying to do a factory reset, however it will not allow me to. The guy I bought it from dosent remember his password for his Microsoft account & its giving me one heck of a time trying to get it done. Ive tried all the ways YouTube shows you to do & nothing works. Keeps saying something like can't complete reset not enough memory. Please help!! THANKS!!
 
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