Solved! How to Network unlock a Onetouch 5349 without the unlock device app

Nov 2, 2018
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I bought a phone from an old friend and now I can't get it unlocked from T-Mobile, because I don't their info and I'm not on the account. How do I resolve this??
 

Saga Lout

Glorious
Moderator
What you need is a PUK, or Personal Unlocking Key and only T-Mobile can issue that.

They will only do that if the account is fully paid up to date so your friend has to ask them for that key and pay any outstanding monies to end his contract with them.
 
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ASK THE COMMUNITY