How to restore my acer aspire 8920 laptop to factory settings?

[Guest]

Hello,

I have an ASPIRE 8920 Laptop and when i turn on the laptop the welcome screen comes on but then it just goes onto a blank screen. I can get onto the task manager by control alt and delete and run a new task to get onto the internet but i cant get onto my desktop? How can i restore back to factory settings as it may have started with a virus?

 

[WR2]

Hello katiehumberstone;

Have you been able to back up all your personal files and data?