According to this site http/www.lg.com/us/support/smart-share there is software you need to install. If you need help with a manufacturer's stuff (this case LG), CALL the SUPPORT # (1866....) and ask them to walk you through. Your cost for the TV include "HELP" if you look in your MANUAL for the TV (far as I know there maybe on THAT model - which you don't even say what model it is - may have a special command / process via the remote it needs to do ONLY the LG techs know).