• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

hp 15 set-up

Steve_203

Prominent
Mar 22, 2017
1
0
510
purchased anew hp 15, plugged in and got a purple screen with a spinning circle of dots and the words just a moment underneath., What do we do to solve this problem? Has been doing this alll night long, for approximately 12 hours.