HP Envy 14 has been upgraded to Windows 8 but now won't display anything if the Laptop goes to sleep or standby. (Reboot Only)

adamwilliams10

Estimable
Jun 4, 2014
3
0
4,510
0
I have a HP Envy 14 that one of our work technicians kindly upgraded to Win8 for me.

We did it, very spur of the moment because I had it in the office and I asked if the laptop could be upgraded and he just asked if I needed anything on the laptop that i didn't have backed up- which i didn't, and we stuck a USB Stick in and it rebooted and he had clean installed Windows 8.

The only trouble, which i've noticed since, is that one quick google search may have made us ebb on the side of caution, because it appears that the envy (what are the chances) is one of hte few laptops to not be happy on W8 something to do with the shared graphics?

Now, if the laptop sleeps, hibernates, or is set on standby, the display does not come on. The machine is clearly booting because you can hear it ticking over and "clicking" on, but ht edisplay does not come on. The only way to get it back up is to hold the power off until it's completely rebooted, and then switch it on again to resolve the problem. but obviously, this causes nightmares having to keep it on or lose everything i was working on if i leave it in the middle of something. So it's rendered the laptop useless.

The technician had a quick look for me but we're so busy at work i can't keep badgering him to solve this problem.

it's something to do with the switchable or shared graphics, but how can i solve/ change the settings to avoid the problem? I do not play games or need "graphics" on the laptop, just web browsing, email, and office applications.

Any help would be great.

The part number on bottom is hpk-hstnn-180c(b), it's HP Envy 14, 15.6 inch, i5 (the pretty design one on google)

Thanks
 

notherdude

Distinguished
Jul 18, 2006
54
0
18,610
5
I'm only responding because I hate to see your question ignored. But I can offer some general advice. These kind of brand/model-specific issues are often correctable by:

1. Going to HP's support site and getting the latest drivers

2. Upgrading to the latest BIOS, also from HP


s support site
 
Thread starter Similar threads Forum Replies Date
thpa Laptop General Discussion 6
A Laptop General Discussion 14
Mordko Laptop General Discussion 6
ineuw Laptop General Discussion 2
R Laptop General Discussion 1
M Laptop General Discussion 1
M Laptop General Discussion 3
M Laptop General Discussion 8
G Laptop General Discussion 1
Lutfij Laptop General Discussion 0
Y Laptop General Discussion 1
J Laptop General Discussion 1
M Laptop General Discussion 3
J Laptop General Discussion 24
K Laptop General Discussion 1
R Laptop General Discussion 2
J Laptop General Discussion 1
C Laptop General Discussion 1
C Laptop General Discussion 3
D Laptop General Discussion 16
Similar threads
Question I ve got a HP Compaq 6720s Notebook Intel Core 2 Duo. I m using Windows XP sp2. May I upgrade windows in newer versions?
Solved! upgrading an asus Rog Strix Scar II GL704VG ssd to 1 TB
Question Windows 7 to 10 upgrade is stuck
Question [SOLVED] New Acer Aspire 5 - unable to upgrade Windows 10, from 1809 to 1903 or 1909
Solved! How to upgrade my lappy for running games
Solved! How does my touch 3000s touch pad not work by upgrading to windows 10 and how can this be resolved?
In Windows laptop world, Is it common that upgrading the BIOS, Windows, drivers scr*w up the system?
How to make my laptop Faster & should i Upgrade to Windows 10 ?
How my inspiron 3000s touch pad not working by upgrading to windows 10 and how can solve this
How To Enhance Gaming Efficiency On Your Laptop
Should I upgrade ram with 4gb on hp 6930p, Window 7 will perform better or not?
i am planning to upgrade my laptop i3 core acer aspire windows 8.1. Am not sure if AMD processor can run on my laptop pls help
Should I upgrade or replace my laptop?
Dell XPS - Windows upgrade help
Hi, I upgraded windows from 7 to 10, Now i cant connect to wirells Network, I have done all that I read on internet but nothi
I upgraded to windows 10 from 8.1. I did create an ISO flashdrive of windows 10. If I was, for example, to put in a new hard d
Laptop / desktop upgrades
I want to upgrade my hard drive in my Toshiba L-655-5156 laptop, but I didn't get a DVD with it. It's hidden on the laptop.
New Laptop, replacing HDD -> SSD, Fresh W10 install, few questions before I proceed..
windows 10 upgrade

ASK THE COMMUNITY