Solved! HP Envy14 random shutdown issues

[takenra]

Hello there,

Apologies if this is the wrong section or has already been discussed but this seemed the appropriate place to try and get some answers to my problems.

I recently bought an envy14 for my girlfriend and after updating and installing software etc she was using the computer and for no reason it suddenly made a lound hissing noise followed by a lound pop/crack (like a speaker blowing) and then shutdown. The computer restart without any problems and then about 20 minutes later it did the same thing.

This computer was returned to where I bought it (futureshop, canada) and changed for new one. Now a month after getting the new computer it has just started doing the same thing

Can anyone explain what is happening and what is causing the problem? I have seen it on the laptop before and after updating all the drivers, windows, BIOS etc.

Any help is much appreciated!

 

[christop]

It sound like something is shorting out. I would get a refund if the second one is doing the same thing as the first and buy a different brand.

 

[buwish]

I agree with christop- something is shorting out. Return it and go with a different brand, as HP tends to make sub par laptops in general. I went through three of them within a span of 3 years and will not ever buy an HP laptop again. Go with something a bit more reliable like a Toshiba, Dell, Lenovo, or an Asus.