HP G62-225NR laptop will not power on

[jbarstick]

Hi there,
A friend of mine has a HP G62-225NR laptop with Windows 7 that will not power on. She was using the computer, the battery died, and she hasn't been able to get it start since. We have tried to hard restart it, and have had no success. When the ac adapter is connected, the charging light does not illuminate. The power adapter port looks undamaged. All help is greatly appreciated!

 

[zdbc13]

Is it under warranty? Either the charger or the laptop died. You could get another charger to see if that's the problem. Otherwise into the shop with you....

 

[jarotech]

Maybe the ac adapter is defective, try another one if you have one or try with a multimeter to look at the output of the ac adapter. This is the basic troubleshooting you have to do.

 

[jbarstick]

It is out of warranty.

The ac adapter works, I tried it on another HP laptop and tested it with my multimeter. I also tried my HP travel charger with no success.

Thanks for the help

 

[zdbc13]

Even though the power port looks undamaged it could be separated from the internal contacts. That is very common and sometimes you can replace the port fairly easily. I'd look it up on ebay for your model and see if they have jacks.

 

[Thomas Moisiadis]

just a solution that might help.if everyone makes it work please reply.remove the battery.then remove from the back of the laptop the cmos battery(its round black near the ram)for about 10 -15 minutes.then put the cmos battery back on and then the chargerDO NOT PUT THE EXTERNAL BATTERY!good luck to all!!