HP Pavilion 11 won’t turn on after shutting itself down

eris.murphy.98

Prominent
Oct 17, 2017
3
0
510
0
Hello, my laptop is only a year old and I have never had issues with it. Earlier today it updated and while I was on it an hour or so ago it shut itself off and won’t turn back on. When I try to the caps just blinks. The power works but it isn’t starting. I need help ASAP.

Thanks
 
Are any of the lights on or any other signs of life? If there is, try option 1. If there isn't, try option 2.

Option 1...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.


Option 2...

Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

NOTE: While the battery may be complicated to get to, it should be replaceable. Unless it is under warranty, then you should contact the manufacturer.
 
Are any of the lights on or any other signs of life? If there is, try option 1. If there isn't, try option 2.

Option 1...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.


Option 2...

Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

NOTE: While the battery may be complicated to get to, it should be replaceable. Unless it is under warranty, then you should contact the manufacturer.
 

eris.murphy.98

Prominent
Oct 17, 2017
3
0
510
0


I don’t think it’s the motherboard. When it went black it made the shutting off sound like when I turn it off to restart it but it won’t turn on.
 

eris.murphy.98

Prominent
Oct 17, 2017
3
0
510
0


The only thing that happens when I try to turn it on is the caps light will blink. The fan doesn’t kick in like it normally does when I boot it up.
 
Sep 5, 2018
1
0
10
0
I did your option 2, but without removing the battery i did it. It worked, but when i play a game/application it makes a little crackling sound which comes from near the numpad. Although it the game/application works, It is good speeds and times and after a few seconds it becomes very laggy and slow. Please tell me how to fix this. Thank you.
 
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