Solved! HP ProBook - Using built-in webcam causes BSOD

[jigokugame]

Hello,

I have just gotten the top screen of my HP ProBook 4535s replaced due to a severely broken and damaged hinge part that wasn't an easy fix. It now is in much better condition, but I've had issues with the camera ever since it's been replaced.

I'm running Windows 7 on 32 bit. When I try to use it on Facebook Messenger, the camera will work just fine for a few seconds before the computer suddenly BSOD's and crashes, blaming SPUVCbv.sys in the technical information. I've dug everywhere for a solution for my specific problem, but a lot of the solutions either end in broken links or simply don't work with my particular issue. I tried to update all the drivers before using them in the first place, but it says that "HP HD Webcam [Fixed]" is using the latest version. It was last updated in 2015.

I've had issues in the past with my ProBook's old camera crashing sometimes during calls, but it rarely ever happened and I didn't really run into it enough to be bothered. Now I'm at my wits end since I can't do video calls on my laptop at all. I'm willing to buy myself a USB camera if I must...

If you need any more technical information, please let me know.

 

[WyomingKnott]

It sounds like it's a physical problem, not software, that the repair made worse. I suspect that your suggestion is the best one, get a separate camera and just don't use the one that seems to cause your system to die. Sorry.