hyper x cloud II 7.1 not working!

[danonyuval]

Hello everyone,
I have a problem with the usb dongle
When the light is off the surround is on
When the light is on, the surround sound is turned off

What can you do with it?

 

[The Paladin]

call them, they will replace your headset
or if you just bough them return to store for exchange

 

[danonyuval]

call them, they will replace your headset
or if you just bough them return to store for exchange

tanks man , you helped me a lot!