I am having a very strange keyboard glitch.

[Leighton_2910]

Hello All,

Recently I have been having this bizarre glitch with my keyboard, every now and again on the sign in screen for Windows it allows me to type one letter then the keyboard completely stops working; this happens every now and again and it is really annoying, after the one letter is typed; the keyboards backlight goes off and I have to shutdown the computer a couple of times for it to work; I have tried System Restore with no luck.

My PC Specs:

OS: Windows 10 Enterprise, version 1607.
Processor: Intel Core i5-4200U CPU @ 1.60GHz
Installed RAM: 5.90GB [6GB]
System Type: 64-bit OS, x64 based processor.
Computer: Dell Inspiron 7537

 

[crookedmouth]

What keyboard? If it had software that was installed with it, remove the software. When this happens, unplugging and replugging the USB doesn't make it come back on?

 

[Leighton_2910]

What keyboard? If it had software that was installed with it, remove the software. When this happens, unplugging and replugging the USB doesn't make it come back on?

It is a PS/2 Keyboard built into my laptop no software is installed for it, just drivers which I have reinstalled; it started after I downloaded a Taskbar Hider tool.

 

[photonboy]

Basic troubleshooting:

1) Try different keyboard
2) Try different USB slot

You should rule out the obvious first.

 

[Leighton_2910]

Basic troubleshooting:

1) Try different keyboard
2) Try different USB slot

You should rule out the obvious first.

I'll try using a USB Keyboard for a few days and I'll report back on my findings.

 

[crookedmouth]

Woops sorry.Uninstall/reinstall the keyboard driver. If that doesn't do it go to power management options. In the advanced settings you will see Selective Suspend, disable it and see if that fixes it.

 

[Leighton_2910]

Woops sorry.Uninstall/reinstall the keyboard driver. If that doesn't do it go to power management options. In the advanced settings you will see Selective Suspend, disable it and see if that fixes it.

I'll see if this works, cheers!

 

[Leighton_2910]

Woops sorry.Uninstall/reinstall the keyboard driver. If that doesn't do it go to power management options. In the advanced settings you will see Selective Suspend, disable it and see if that fixes it.

This did not work.

 

[Neur0nauT]

Woops sorry.Uninstall/reinstall the keyboard driver. If that doesn't do it go to power management options. In the advanced settings you will see Selective Suspend, disable it and see if that fixes it.

This did not work.

Since it is a PS/2 keyboard, you are gonna have bother when attempting to troubleshoot it, since PS/2 requires a reboot to re-engage the device. It sounds like the keyboard is faulty. Time for a new one?

 

[photonboy]

1) Try to delete that Taskbar software you installed.

2) Try to load a RESTORE POINT (newest one just BEFORE the issue) if possible.
- *Yes, you said you did this but I just want to confirm he restore point was PRIOR to the problem.

3) Scan for malware.
- Malwarebytes free
- other

4) Did you Google the exact software name you installed (taskbar hider) with the issue you have?

5) If really stumped you can try doing an in-place upgrade of Windows 10.
a) obtain or create a W10 Install media (i.e. Microsoft W10 site, media creation tool download, run to download your version of W10)
b) start Windows
c) insert the USB or DVD W10
d) run "startup.exe" on that
e) *Make sure to select to "KEEP APPS AND DATA" (ideally you should first make a backup image or at least backup critical data)

 

[photonboy]

Woops sorry.Uninstall/reinstall the keyboard driver. If that doesn't do it go to power management options. In the advanced settings you will see Selective Suspend, disable it and see if that fixes it.

This did not work.

Since it is a PS/2 keyboard, you are gonna have bother when attempting to troubleshoot it, since PS/2 requires a reboot to re-engage the device. It sounds like the keyboard is faulty. Time for a new one?

It's a laptop. I'm not sure if this works the same as PS2 on a desktop. Pretty sure the keyboard won't turn off to save power.

Anyway, I'm guessing it's a software glitch tied in with the Taskbar Hider software he installed but we shouldn't assume that is the case.

I thought it might be a coincidence and the keyboard is failing, but it should also stop working in Windows so that seems unlikely.