I can't answer calls on my Samsung j3!!!

Jul 12, 2018
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My Samsung j3 dosent show when someone ttys to call me, I can hear it ringing but the screen just stays black! How can I fix it!??????!
 

Ralston18

Dignified
Moderator
Was the phone working normally beforehand? Was the phone dropped.

Could be the result of a failed update of some sort.

Do you have the User Guide/Manual?

Check the troubleshooting section.

I also did some googling and found the following link:

https://thedroidguy.com/2018/06/fix-samsung-galaxy-j3-black-screen-death-unresponsive-troubleshooting-guide-1072834

Google "samsung j3 black screen of death fix" for even more links.

I do not have a Samsung phone so cannot vouch that any given solution will work. Read carefully and be careful about what you try.

Otherwise contact Samsung for assistance.
 

Ralston18

Dignified
Moderator
Was the phone working normally beforehand? Was the phone dropped.

Could be the result of a failed update of some sort.

Do you have the User Guide/Manual?

Check the troubleshooting section.

I also did some googling and found the following link:

https://thedroidguy.com/2018/06/fix-samsung-galaxy-j3-black-screen-death-unresponsive-troubleshooting-guide-1072834

Google "samsung j3 black screen of death fix" for even more links.

I do not have a Samsung phone so cannot vouch that any given solution will work. Read carefully and be careful about what you try.

Otherwise contact Samsung for assistance.
 
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