I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix

[Gerrie1968]

I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix it. Even after I changed password. They say can't help has nothing to do with them. I called computer guys says they can try to reset it minimum $75. Can't guarantee it will work either. Any ideas plz help.

 

[USAFRet]

I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix it. Even after I changed password. They say can't help has nothing to do with them. I called computer guys says they can try to reset it minimum $75. Can't guarantee it will work either. Any ideas plz help.

Who did you have " clear out files" ?
It sounds like they screwed it up.

 

[Gerrie1968]

I got a dell inspiron 14 5000 series. I had someone clear out files. I now cant get back into it. Says go to live.com to fix it. Even after I changed password. They say can't help has nothing to do with them. I called computer guys says they can try to reset it minimum $75. Can't guarantee it will work either. Any ideas plz help.

Who did you have " clear out files" ?
It sounds like they screwed it up.

 

[Gerrie1968]

A family friend who has always done all our computers. No previous problems.

 

[USAFRet]

A family friend who has always done all our computers. No previous problems.

Well...something isn't right.
This being a laptop, does the original factory reset partition still exist? Look in the user manual to see how to invoke this.

 

[Gerrie1968]

A family friend who has always done all our computers. No previous problems.

Well...something isn't right.
This being a laptop, does the original factory reset partition still exist? Look in the user manual to see how to invoke this.

 

[Gerrie1968]

As far as I know it does. I will look into the owners manual like you said. I'll be in touch. Thanks for the help so far.