Solved! I hard reset ZTE Z557BL and it won't connect to wifi, why not?

[darlaa1961]

I did a hard reset to grandson’s ZTE - Z557BL Tracphone and still cannot connect to wifi. Our internet and wifi work. I reset both the modem and router. Signal is excellent . The phone shows other neighborhood networks, but not ours. All other devices in our home connected fine when I put in our network SSID and password......what now???

 

[james.m]

Maybe beacuse your phone is not compatible with 5 Ghz frequency used by your router. Change it to 2.4 Ghz. Might show your wifi network after that.