I have a Acer Aspire V5-552-X439 and the when I turn it on it's just black with the mouse, I've been looking for some answers

[Charlie_203]

I have a Acer Aspire V5-552-X439 but when I try to turn it on it just goes to a blank screen with my mouse in it, I've tried looking for ways to fix it but it won't work.

 

[popatim]

This is often a software/OS problem, which one are you running please?