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I have a dual camera but can only view the rear view on the camera but not my PC - why?





 
On the camera it is showing that both front and rear are recording, but when I put the sim card into the computer, it only shows front recording but not the rear. I have checked with BMW customer service/support and they are looking into it but no feed-back yet.
 


I haven't as yet checked with support. The garage that installed the camera is supposed to be getting feedback but I am trying all ways to solving the problem myself.