I have to reset my battery every time I want to use my ACER V 15 laptop

mhanzer

Commendable
May 12, 2016
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0
1,510
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Hi I have a problem, every time I want to use my laptop, I need to reset its battery by pressing a swurcg though a small hole at the back by using a small pin (I use my iPhone's sim ejector). The battery is built-in, so there is no way I can remove it. My laptop model is Acer V 15 V3-574G-74BC and I bought this last December 2015

At first this was the problem, my laptop won't power on and charge. Based on my researches, I just have to reset the battery at the back. But I found this a hassle since I have to do the resetting all the time! Can someone help me? What should I do?
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then test it again.
- Here's a video guide on how to disassemble your laptop: https://www.youtube.com/watch?v=ifkPcL_LEaI
- If the same problem will persist, try the laptop without it's battery and connect just it's charger and see if it will normally.
- If it will still not work, I would suggest reinstalling Windows first and see if it will solve the problem.
- Here's how to reset your laptop to factory: http://acer-my.custhelp.com/app/answers/detail/a_id/26280
 

mhanzer

Commendable
May 12, 2016
3
0
1,510
0


Hi, thanks for replying.

I was hoping if there's a fix without disassembling the laptop because it is still under warranty. I ready reinstalled windows but it is still the same. I can disassemble the laptop and do it on my own, but I'd rather let the store do the fixing because there might be a hardware that needs to be replaced, which is still covered by warranty. Anyway, thanks for your help!

 
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