I update my computer where it says hp surpport and when i did that it shut down

[alois237]

i updated my hp laptop where it says hp surpport and when i did that it shut down when finished then when i turned it one the starter ligt is surppose to glow white it did but then it went off so when it got to the part where i had to put my password the keyboard didnt work and the wireless botton was orange when it is surppose to be white how do i fix this?

 

[ohiou_grad_06]

If its under warranty, probably contact HP. If you have any restore discs, maybe try to boot to the Windows disc, and see if you can use system restore to put the laptop's state to a couple days ago so you can get in, then uninstall the HP support app.

 

[alois237]

kk ill try that