I had the same problem, it comes from the little case were there is the microphone and the pause button, "all" you have to do is open it (using a knife or something pointy), take out the cables and try to isolate the cables that are going farther up and the card (I used some tape) and close it again (I taped it on the outside to be sure it doesn't open). I wouldn't do it if you still have a guarantee or something like that but otherwise it worked for me. Good luck