Intel HD Graphics crashing the moment it finishes installing and displays a black screen with cursor

[Oliver Dometita]

I have been recently reading a lot of things on this forum and searching Google and Youtube for answers for my problem, there have been a number of cases that in some with similar cases for my problem, they fixed it by restoring their system but it's not the same case as mine.

Problem: Intel HD Graphics keeps on crashing right after installation "Intel HD Graphics has stopped responding and has recovered error".

I had this error when I recently upgraded my RAM to 4gb (original RAM was 2gb), but it did not start directly to crash. I was thinking that the upgrade was successful because it did not proceed to give me errors but it only started a few minutes right after I was playing DOTA 2 on my laptop. Right after then it kept crashing not when I was playing games but when I boot up my laptop the screen will turn black with a cursor and the computer beep of Windows 10 notification sound that something has been attached then ejected much like a flashdrive inserted and ejected.

I have tried the following before writing my dilemma here:

Tried system restore
Made a clean install
Inserted my old RAM
Tried the TdrDelay registry tweak (to no avail)


I can fully use my laptop normally when I either disable the installed INTEL HD GRAPHICS or uninstall it and use Microsoft Display Adapter.

I really need to install the Intel HD graphics driver without problems because since a graphics card helps a lot in the performance of a computer.

PS: My laptop only has 1 slot for RAM.

LAPTOP MODEL: Acer Aspire ES1-431-P1SH

RAM used for upgrading : http/www.lazada.com.ph/kingston-value-ram-4gb-1600mhz-pc3-12800-ddr3l-135v-non-ecc-cl11sodimm-1rx8-laptop-memory-ram-4391005.html

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- First is to do a clean install of the graphics card driver.
- Go to Device Manager and uninstall the Intel graphics driver.
- Next is to open Programs and Features then uninstall anything related to Intel graphics.
- Once done, download and install the latest driver.
- Here's the link: https/downloadcenter.intel.com/
- Reboot the laptop once the latest driver has been installed.
- If the same problem will persist do try removing the added RAM and see if the problem will persist.

 

[Oliver Dometita]

Thank you for replying laptop_nerd,

the thing is did every troubleshooting step you told me to do right even before I was able to ready this reply, the funny thing is when I returned the old RAM to my laptop after installation the driver will start to crash and the same problem will persist.

"~Laptop_nerd ---- My laptop doesnt have a second slot, meaning there is no RAM added only one may be present at a particular time

Additional Info: Laptop OS Windows 10 Pro 64x

 

[hang-the-9]

Unless you damaged the RAM slot when changing RAM around, the issue could be with the motherboard and video chip on it. Really the only thing you can try after a clean Windows setup is another RAM stick, after that you are looking at testing with a motherboard swap.

 

[Oliver Dometita]

Unless you damaged the RAM slot when changing RAM around, the issue could be with the motherboard and video chip on it. Really the only thing you can try after a clean Windows setup is another RAM stick, after that you are looking at testing with a motherboard swap.

Thank you for your answer. I was wondering the same thing because since the graphics is shared I would like to know a sure fire way to know if this is really the problem, if it is how can I be able to fix it ?

 

[hang-the-9]

Unless you damaged the RAM slot when changing RAM around, the issue could be with the motherboard and video chip on it. Really the only thing you can try after a clean Windows setup is another RAM stick, after that you are looking at testing with a motherboard swap.

Thank you for your answer. I was wondering the same thing because since the graphics is shared I would like to know a sure fire way to know if this is really the problem, if it is how can I be able to fix it ?

Did you try a clean Windows setup and another RAM stick? If yes, then I don't see any other thing to try next aside from a different motherboard.