internal memory problem

ronintexas

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Dec 10, 2012
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First - did it ever recognize the full 8GB? (Is this a new upgrade from 4GB to 8GB or did it always have 8GB - and did it work before)

Second - are the RAM sticks identical in make/model #? (If the RAM is not the same type, you will have issues with it being recognized).

You can try reseating your RAM (remove it, then reinstall it). Make sure it is fully inserted, then see if it is recognized.
 
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