Hey guys,
I wanted your opinion on whether i should keep or return the laptop. Here's what happened,
I ordered a Dell Inspiron 15, series 7000 notebook on the 16th of Feb from Dell's website. Th configuration i ordered came with an i5-5200U, a 1080p touchscreen display, 6GB ram and AMD Radeon R7 M265 4gb gpu. I got the whole package for $620.
Then Dell left me a voice mail yesterday morning, after the laptop was shipped, stating that they didn't manufacture the model with the gpu anymore and that they had shipped mine without the gpu. I was furious that they waited till after the laptop was shipped to inform me that it did not meet my order. I called them and the first customer service associate offered me a $50 refund and hung up on me when i argued that it wasn't a fair renumeration.
I called them back, and the next person offered me a $100 refund if i kept the laptop (apparently a one time, "breaking the rules" offer). My other option is to wait till the laptop is delivered, then ask for a return label, ship it back to them. Wait for 10-15 days for them to process the return and a further 20-30 days to get the money refunded to my account.
If i do so, I have to wait almost a month and a half before i can purchase a new laptop, as I'm tight on funds. If i were to keep the laptop I wanted to know if the Laptop was still worth the price ($520, after their $100 refund) or would i be able to find a better laptop?
I'm really disappointed at how poorly Dell's treated me but right now I'm basically stuck and can't decide what to do. Never going to buy a Dell product ever again after this experience.
Thank you.
I wanted your opinion on whether i should keep or return the laptop. Here's what happened,
I ordered a Dell Inspiron 15, series 7000 notebook on the 16th of Feb from Dell's website. Th configuration i ordered came with an i5-5200U, a 1080p touchscreen display, 6GB ram and AMD Radeon R7 M265 4gb gpu. I got the whole package for $620.
Then Dell left me a voice mail yesterday morning, after the laptop was shipped, stating that they didn't manufacture the model with the gpu anymore and that they had shipped mine without the gpu. I was furious that they waited till after the laptop was shipped to inform me that it did not meet my order. I called them and the first customer service associate offered me a $50 refund and hung up on me when i argued that it wasn't a fair renumeration.
I called them back, and the next person offered me a $100 refund if i kept the laptop (apparently a one time, "breaking the rules" offer). My other option is to wait till the laptop is delivered, then ask for a return label, ship it back to them. Wait for 10-15 days for them to process the return and a further 20-30 days to get the money refunded to my account.
If i do so, I have to wait almost a month and a half before i can purchase a new laptop, as I'm tight on funds. If i were to keep the laptop I wanted to know if the Laptop was still worth the price ($520, after their $100 refund) or would i be able to find a better laptop?
I'm really disappointed at how poorly Dell's treated me but right now I'm basically stuck and can't decide what to do. Never going to buy a Dell product ever again after this experience.
Thank you.
/www.amazon.com/dp/B00R45UFUY/ref=wl_it_dp_o_pC_S_ttl?_encoding=UTF8&colid=2QJPM4USRHOBW&coliid=I1M9QSHB95OPH6
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