Solved! iTunes "Back Up Now" button greyed out

[wolnavi]

Hey guys, I do my iTunes backup daily but today, out of the blue, both the "Back Up Now" and "Restore Backup" button are greyed out... The storage is also uncategorized... Please have a look at this image:

I tried to:

1. Restart PC
2. Force restart iPhone
3. Uninstall iTunes completely and reinstall by following this guide...
4. Tried the iTunes.exe /setPrefInt DeviceBackupsDisabled 0 CMD command
5. Tried on 2 different Windows 10 laptops
6. Tried different lightning cables for both laptops and my desktop

I tried contacting Apple Support but they told me to visit them so their technician could check on the device, but I just wanna know if anyone else has any other methods I could try before bringing it down...

Thank you

 

[helpstar]

how much space is left on icloud

charge the phone to 100%

update your phone software

some more troubleshooting:
https://www.stellarinfo.com/blog/how-to-fix-icloud-backup-greyed-out/

 

[wolnavi]

how much space is left on icloud

75.7 GB

charge the phone to 100%

Tried that already

update your phone software

I want to backup before updating but the problem is I can't backup...

some more troubleshooting:
https://www.stellarinfo.com/blog/how-to-fix-icloud-backup-greyed-out/

Pretty sure that's for iCloud, my problem is iTunes and not iCloud

 

[helpstar]

Pretty sure that's for iCloud, my problem is iTunes and not iCloud

Did you try the things which refer to itunes?

Select "my computer" in the backup section and try backing it up on your computer

Is wifi on and connected, charger is connected, and this in your iphone settings:

Turn on automatic backups

1. On your iOS or iPadOS device, go to Settings > [your name] > iCloud > iCloud Backup.
2. Turn on iCloud Backup.

itunes is up to date?

 

[wolnavi]

Did you try the things which refer to itunes?

Select "my computer" in the backup section and try backing it up on your computer

Is wifi on and connected, charger is connected, and this in your iphone settings:

Turn on automatic backups

1. On your iOS or iPadOS device, go to Settings > [your name] > iCloud > iCloud Backup.
2. Turn on iCloud Backup.

itunes is up to date?

Selecting "This Computer" has no difference, the buttons are still greyed out...

WiFi and charger are connected

iCloud Backup is on

If it wasn't clear, my iCloud backups are fine, the problem is iTunes backup...

 

[helpstar]

If icloud backup is fine, why don´t you update your phone then?

How much space is left on your computer?

which itunes version is installed on the PC?

 

[wolnavi]

If icloud backup is fine, why don´t you update your phone then?

How much space is left on your computer?

which itunes version is installed on the PC?

I prefer to have 2 backups to be safe...

367 GB left on my PC

iTunes version 12.10.3.1

 

[helpstar]

maybe the phone update is necessary to use the latest itunes

 

[wolnavi]

maybe the phone update is necessary to use the latest itunes

Oh wells... If I update to iOS 13 I'll update here again
Thanks

 

[ynkee7]

This happened to me after the most recent Windows update. Two Windows laptops that were updated had the Back Up Now button greyed out in iTunes. This happened for all my iOS devices when connected. However, the Back Up Now button was not greyed out on my MacBook Pro or my other Windows laptop which did not have the latest Windows updates installed. Not sure what is causing the issue.

 

[wolnavi]

This happened to me after the most recent Windows update. Two Windows laptops that were updated had the Back Up Now button greyed out in iTunes. This happened for all my iOS devices when connected. However, the Back Up Now button was not greyed out on my MacBook Pro or my other Windows laptop which did not have the latest Windows updates installed. Not sure what is causing the issue.

I solved it, Malwarebytes was the one causing the issue for me.. See here for the solution

Basically, just exclude 2 folders from ransomware protection, already reported to Malwarebytes and they said that a fix is in the works