Josh L Early

[jesseearly9980]

ZTE will not work right turns on then cuts off out of nowhere and starts over it starts over and starts over started at the mess with the charger take the battery out put it back in turn it back on and sometimes it will come on work great for a little while and then goes right back to not working right then it won't turn on traces of have to go through the same process

 

[webworkings]

Turn it off and then try turning it on in "Safe Mode". If it will load fine in "Safe Mode" then you probably have a virus, malware, bad app, etc., on the device that needs to be removed.

Now if it won't load up even in "Safe Mode", then you may well have to do a "Hard Reset" on the device. If that is the case, it would be wise to try and get it to turn on and back up (to a computer, cloud account, etc.) all your personal data from the phone (photos, music, contacts, etc.) and prior to doing this as it will wipe all data off the phone.


To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.