Key board not working on my Acer Aspire laptop

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Xmas_belle

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Dec 15, 2013
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10,510
Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.
 

Xmas_belle

Honorable
Dec 15, 2013
2
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10,510


No unable to type anything - I can use the mouse to go online, click on things but I can't copy anything and then save on to a word document. I can't type as in typing a new search ie www but I can click on say a saved My tech ability is some what feeble which is why I'm trying the begging trick! Tc. Many thanks. Xmas_belle
 

MikeDee

Estimable
Apr 30, 2015
1
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4,510
Mines an Acer Aspire V17 Mitro (black edition) and the key board just starts going wackadoodle then you can;t type like half of the letters, so I can't write anything. I restart it, it mostly seems to fix it but wth, I paid like $1300 for this 17 inch laptop. Wifi also seems to be moody lately also
 

Stew Hennig

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Jul 27, 2015
2
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Sam_3

Estimable
Aug 22, 2015
1
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4,510
I had a similar problem with my Acer Aspire R 14.

Certain keys on the keyboard wouldn't work -- at random times. Like j, k n, u. They were clustered around the middle of the keyboard. Very annoying.

One thing I did was an online chat with Acer tech support. They recommended I do a reset. That didn't work. Otherwise, because I was still under warranty, they offered to let me ship it for free to them for repair.

BUT -- strangely, my keyboard started working again. The difference was this: I upgraded my RAM from 8GB to 12GB.

So I have two theories as to why my keyboard wasn't working. (1) not enough memory. (Acer I understand has a lot of "bloatware" that eats up a lot of memory) OR (2) because I unscrewed and re-screwed in the bottom panel of the laptop. Perhaps this re-adjusted the pressure that was put on the keyboard somehow.

I always buy extra memory for my computers so I'd recommend that anyway (www.crucial.com makes it easy to buy, and they even sell the special screwdrivers for those tiny screws -- $2). But then again, if it was a mechanical/physical issue (and not software) then just shaking up the innards of the computer, adjusting the screws, may have done the trick.

Good luck.



 

rodolfosimonh

Estimable
Jan 15, 2016
1
0
4,510
I had the random key issue on my Aspire E15. After several tries I downloaded and re-installed the IO driver. The driver was not listed as a new driver but I downloaded and installed it anyway and now it is working fine.
 

Carol53

Commendable
Mar 24, 2016
1
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1,510


 

Labo__

Commendable
May 11, 2016
2
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1,510


 

Wanda_4

Commendable
May 31, 2016
2
0
1,510


 

mario_super

Commendable
Aug 31, 2016
1
0
1,510
Hi guys! I had the same problem and i fixed it. Not with your advices. My notebook is an Acer Aspire ES1-512. Probably the problem started when I used an usb data key and I took it off from the computer without right-clicking the icon to remove it properly. Anyway i tried it all, including to restore the PC to a previous date (one month ago), and nothing worked. Finally i looked at the back of the notebook (I was looking for the battery that is hidden) and I noticed a very small hole. It is a reset botton. I used a pin to push it and I heard a "click". I restarted the pc and it worked!! I hope it can fix your problem too. xx
 

LuvEclair

Commendable
Sep 26, 2016
1
0
1,510


Just wanted to say that this worked for me with an Aspire 15. My keyboard stopped working completely, although the mouse pad still worked. I unplugged it first, then did your suggestion, and now it works (yay!!!!!). The Aspire I bought seemed plenty powerful enough for what I needed, and it looked great too (and was cheap), but I hate it. Very slow for some reason, and now this . . . just saying. I'm pretty positive I won't be buying an Acer again. Come to think of it, the keyboard never has worked that well anyway - have to hit the shift key hard. Anyway, thanks for the help.
 
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