Keys not working nor on external keyboard

Jul 16, 2018
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A series of keys aren't working on my laptop and when plugging in an external keyboard these same keys won't work. I have tried updating drivers and uninstalling drivers and it had no effect. Any suggestions?
 

shmoochie

Prominent
May 10, 2018
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I would try a hard reset first. Remove the battery and charger, and then press and hold the power button for 30-60 seconds.

You also might make sure that the keyboard settings location is set to whichever country you live in.
 

shmoochie

Prominent
May 10, 2018
157
0
410
57
I would try a hard reset first. Remove the battery and charger, and then press and hold the power button for 30-60 seconds.

You also might make sure that the keyboard settings location is set to whichever country you live in.
 
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