Laptop completely freezing randomly only when AC adapter plugged in

Jan 26, 2019
2
0
10
0
Hello,
I've got this problem with a "Lenovo Legion Y520-15IKBN". I bought the device during the summer of 2017 and had no problems in the first 4-5 months but I am dealing with this problem since the spring of 2018.

The problem:
-The laptop freezes only when it is charging.
-It does not freeze in BIOS setup but freezes anywhere else ie. safe mode, even while installing Windows(happened twice)
-When it freezes screen remains where it was before but the device does not respond to anything(keyboard or mouse, closing the lid, power button[just hitting not pressing long])
-When it freezes I have to hold the power button to shut it down and start it again.
-Plugging the charger in and out, closing and re-opening the lid, waiting 14+ hours does not help to unfreeze it.
-It takes about 10 minutes to an hour to freeze when I plug the AC adapter in.
-It never freezes when the AC adapter isn't plugged in.

Things I've tried but failed:
-Tried Windows 10 and Linux(Both froze even while installing them once or twice)
-The authorized service said they fixed the motherboard
-The service replaced HDD and SSD
-I asked the service to change the device with a new one but after they tested it, they said it had no hardware failure so they can't change it. The device was still freezing after they formatted it with their own Windows 10 software.
-Tried upgrading all drivers (Today upgraded the BIOS to Jan 18 update)

I wanted to take your advice before losing all hope. Thanks in advance!
 

NerdyComputerGuy

Honorable
Nov 19, 2013
113
0
10,710
35
What is the battery performance settings set to?

Try this

-CONTROL PANEL

-THE DEVICE MANAGER

-THEN GO TO BATTERY

-THEN DISABLE Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery

Also, it may be a motherboard capacitor issue.
 
Jan 26, 2019
2
0
10
0
Thanks for the advice! It's set to "Balanced" but I'm not sure if that's what you're asking. Also, I set everything in Advanced Power Settings in direction "Right click on Battery icon->Power Options->Change plan settings->Change advanced power settings" to be the same in both "on battery" and "plugged in" settings. I wanted to make sure settings are the same since the device freezes only when it's plugged in.

I also tried disabling those drivers before and tried again now but it didn't work for me.
 
Thread starter Similar threads Forum Replies Date
shresthabijay26 Laptop Tech Support 1
S Laptop Tech Support 1
A Laptop Tech Support 1
A Laptop Tech Support 2
B Laptop Tech Support 1
B Laptop Tech Support 12
M Laptop Tech Support 1
B Laptop Tech Support 1
T Laptop Tech Support 1
D Laptop Tech Support 1
D Laptop Tech Support 1
J Laptop Tech Support 6
B Laptop Tech Support 1
A Laptop Tech Support 2
M Laptop Tech Support 1
F Laptop Tech Support 1
K Laptop Tech Support 1
N Laptop Tech Support 3
A Laptop Tech Support 4
H Laptop Tech Support 1
Similar threads
Question Laptop freezes completely for 3-4 sec and BSOD shows up
Solved! My laptop doesnt start up. It goes into diagnostics and then repairing disk errors, this might take iver an hour to complete.
So I have this problem on my laptop where I type on a key and completely random things are typed in for example i type in "q"
Dell Laptop Completely Dead
i ave an older hp laptop which ran vista, want to upgrade to win 7 since vista is not supported, but wont power on completely,
Laptop will not completely turn on
My laptop (ASUS) froze on lock mode when i was turning it off, now it wont neither turn back on nor completely off, and it won
Power up my HP laptop and goes to an automatic fix. Let run for 10 hrs and 11% complete omg.
I took the screen completly off my HP Pavillion laptop and hooked up an external. I accidently told the display to read the on
laptop screen colors all weird, fixed when pressing the bottom bezel, completely borked or just needs a cable wiggle?
Please help.. i have lenovo ideapad 110 non removable battery, yesterday my laptop was completely fine but when i start it tod
asus laptop not starting completely
Acer E !5 shuts down randomly .its completely a new laptop .what should i do
I completely switched off the laptop, then I dissembled the laptop and assembled it back just to see what brand of the RAM, bu
My fujtsu laptop key board is not responding completely what should I do
[LENOVO THINKPAD T420s] Completely erratic behaviour of my laptop (random crashes and random no boots)
My laptop can't connect to the internet completely, no matter what browser I use
Windows 10 wont complete installation on Toshiba Satellite laptop
My laptop disconnects me from the WiFi and completely forgets my WiFi card
Lenovo Laptop freezes completely with graphics driver installed, works otherwise

ASK THE COMMUNITY