Laptop fell a while ago. Now I get low fps in games, but it's fine for videos and everything else.

TNoxik

Estimable
Feb 20, 2014
1
0
4,510
0
so it's an alienware m17x laptop, fell about a meter

everything works fine except games get very low fps (videos are fine)

intel core i7 cpu and 16gb ram, not sure what graphics card it uses
 
Hi,

The fall might have damaged a component inside the laptop. Here are some troubleshooting steps that I can suggest.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try it again.
- If the same problem will persist do a clean install of the graphics card driver.
- Go to Device Manager and uninstall the Nvidia graphics driver.
- Next is to open Programs and Features then uninstall anything related to Nvidia.
- Once completely uninstalled, download and install the latest driver.
- Here's the link: nvidia.com/Download/index.aspx
- Reboot the laptop once the latest driver has been installed.
- After the reboot, do set Nvidia as the default GPU.
- Here's how: http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
- If all these will not work do open the laptop and check the GPU is if it's seated properly, specially if it's removeable.
- Apply new thermal paste on the CPU and GPU as well.
 
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