Laptop frozen on lock screen

Reblxtemp3r

Prominent
Jul 21, 2017
1
0
510
0
Umm running Windows 8.1 and my laptop froze on the lock screen, I can’t swipe up to unlock, my mouse trackpad and keyboard don’t work, I can’t boot in safe mode as that does not work, please help me, my clock still works and so does the icon that’s says if the laptop is charging or not.
 

helloworld1066

Prominent
May 17, 2017
7
0
510
0
so you have tried holding down the power button until it switches off? If that doesn't work take the battery out, put back in and reset. Sounds like a pretty standard freeze.
 
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