Question Laptop is mute. Windows 8.1 pro.

[LappSanyi]

My laptop stopped playing sound suddenly. There is no sound on neither on internet nor in windows. Windows device manager only shows Bluetooth sound. Realtek is missing but I have already reinstalled it twice furthermore ATK and Chipset drivers too. I do not know how to compel any sound out of my laptop. Please help.

 

[COLGeek]

Make sure that the sound device is not disabled in your system BIOS.

 

[LappSanyi]

https://ibb.co/pzcK5PP

But how?

 

[COLGeek]

https://ibb.co/pzcK5PP

But how?

That is unusual. Typically, there is an option to enable/disable on-board devices, like the audio/sound adapter.

Is your system's BIOS the most recent version available for it?

What is the make/model of your laptop?

 

[LappSanyi]

The model is ASUS X554LJ. I never did anything with the bios.

 

[COLGeek]

Go here and get the most recent BIOS (version 604) and install it.

X554LJ - Support

www.asus.com

Also, see page 83 of the manual. See if HD Audio is unlocked.

https://dlcdnets.asus.com/pub/ASUS/nb/X555LB/0409_E9105_B.pdf

 

[LappSanyi]

https://ibb.co/3F5mT2C
How to install this BIOS 604? My laptop do not have a program to opes this file.

 

[COLGeek]

https://ibb.co/3F5mT2C
How to install this BIOS 604? My laptop do not have a program to opes this file.

See page 87 of the manual:

https://dlcdnets.asus.com/pub/ASUS/nb/X555LB/0409_E9105_B.pdf

 

[LappSanyi]

https://ibb.co/FXGRwVL
HD audio is unlocked

 

[COLGeek]

https://ibb.co/FXGRwVL
HD audio is unlocked

Have you updated the BIOS yet?

 

[LappSanyi]

Not yet. Later at home where I have pendrive for the bios update

 

[COLGeek]

Not yet. Later at home where I have pendrive for the bios update

Understood. Good luck. We'll be here when you have results.

 

[AlHuneke]

Why are you still running 8.1? It behooves you to upgrade to the latest Windows.

I had sound issues about a year ago. Tried everything under the sun (I'm pretty astute regarding Windows). A clean install of windows solved the problem. I don't know if you can still do a free upgrade to win10, but when the updates first started, it would not have been a "clean" install (meaning all the software you installed yourself would be gone). Don't know how the upgrades work today.

I personally have found staying up to date it helpful. I also do a clean install every year or to. PITA, but everything works really well when you finish.

 

[COLGeek]

Why are you still running 8.1? It behooves you to upgrade to the latest Windows.

I had sound issues about a year ago. Tried everything under the sun (I'm pretty astute regarding Windows). A clean install of windows solved the problem. I don't know if you can still do a free upgrade to win10, but when the updates first started, it would not have been a "clean" install (meaning all the software you installed yourself would be gone). Don't know how the upgrades work today.

I personally have found staying up to date it helpful. I also do a clean install every year or to. PITA, but everything works really well when you finish.

You can still "upgrade" to Win 10. This capability really never stopped.

 

[LappSanyi]

I had pressed Enter in bios to Start Easy Flash as the page 87 said then this blue screen appeared and now it does not react to any key. My battery is 100%.
https://ibb.co/HNxNKJy

 

[LappSanyi]

Am I allowed to press the power button during Bios update?

 

[COLGeek]

Am I allowed to press the power button during Bios update?

NO! Not unless the update program explicitly says to. Otherwise, you risk bricking the laptop beyond repair.

Were you asked for a BIOS password, by the way (assuming one might have been set)?

From the screen you showed, the flashing process has not begun. Pressing the power button under these circumstances should be okay.

 

[LappSanyi]

I wasn't asked for password. I think the process has not started yet. It get stuck before that. So now I wont be able to update the bios if the computer says the same about the battery at every try?

 

[COLGeek]

I wasn't asked for password. I think the process has not started yet. It get stuck before that. So now I wont be able to update the bios if the computer says the same about the battery at every try?

Are you using an authentic or after-market/3rd party battery? I assume your power supply is plugged in, correct?

 

[LappSanyi]

Yes it is plugged in. A few years ago my laptop was in service because of a not working display and they said they had to restart my battery too beside the replacement.