Laptop no video anymore

[Exeter]

Hello,

My Toshiba Satellite Laptop L-355-S795 Windows Vista (Model PLSD8U-0Q3033), was working good. Suddenly the laptop start, I clearly hear she arrives to Windows but NO video anymore.

Greetings, Exeter

 

[robert600]

trying hooking up an external monitor.

 

[Exeter]

trying hooking up an external monitor.

 

[Exeter]

Hello robert600,

Thank you for your kind tip. Yesterday I used an external monitor following your advice and the video was perfect on it, but, this morning when I tried to open Windows again both screens are black

 

[robert600]

That's rather odd. I wonder if it isn't trying to use the laptop monitor.

Here's what I would do. i would disconnect the ribbon cable attaching your laptop's screen to the motherboard. I can't say for sure about your laptop but usually it is located beneath the keyboard so ... remove the keyboard ... detach the video cable ... reinstall the keyboard. This should 'force' the laptop to use the external monitor. Do you have or can you get a service manual for your laptop?

 

[Exeter]

Robert600,

Wowwww !!, your last tip was the solution. Thank you so much, everything is going good now,

Greetings Exeter

 

[robert600]

Excellent! .... the problem is probably the laptop screen ... you may see a used one on ebay sometime for a good price.